A ticketing system is the most common means of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to solve an issue that takes a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all comments added by either side will be kept in one location in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you will need to log in and out of at least two accounts to accomplish a particular operation or to touch base with the hosting company’s help desk support staff. If you want to manage a couple of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts at the same time. Plus, it may take substantial time for the provider to reply to your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you will be able to visit it at any time with just several clicks, without needing to leave your account. The ticketing system comes with a quick-search box, which will help you track down any trouble ticket that you have sent in the past, in case you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to resolve a particular problem even before you actually send a ticket. The ticket response time is maximum sixty minutes, which suggests that you can obtain quick assistance at any given moment and in case our client support staff recommends that you do something in your account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was developed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from one single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a query or experience a problem, you can touch base with our customer service team members right away without needing to log into a completely different admin interface. You can search through your website files or check different account settings while submitting a new ticket or reading the response to an older one. In case you have many tickets and you would like to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in no more than 60 minutes irrespective of the nature of your inquiry or problem.