A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's an efficient method to get some info about the web hosting services or get some issue resolved because you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the low chance of errors at the time you exchange info such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you do not have to stay on the chat constantly - you are able to do something different while the representative investigates the issue involved. What's more, you will be able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone rates that you will have to pay in case you are calling to a different country.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, we provide live chat support too. You are able to get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the Linux cloud hosting that we provide if you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for solely technical matters you will need to open a trouble ticket to the tech support, as such matters require additional time to be resolved, you can still contact us on the live chat for some tech info. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you lots of time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we supply with our semi-dedicated hosting, you're able to find the replies for any questions you have or have numerous issues taken care of right away. Our service is available every day, so you are able to speak with a representative even on weekends and holidays. In the event that you are not sure which plan would be better for your web sites or if our advanced cloud hosting platform covers some system requirements, you can join our live chat before buying anything. In case you're a current customer, you are able to receive more information about account settings, billing issues along with a variety of common tech troubles you may encounter, let's say in case you cannot install an email account in a client on your personal computer. Our live chat will save you time and effort no matter where you are or when you get in touch with us.