Should you ever face a problem with your site and be unable to cope with it on your own, ask the respective web hosting provider’s support staff to help you bring the site back online. A timely solution would be the most favorable scenario, but a lot of hosting companies respond within twenty four hours and even more, especially if you are doing business with a hosting reseller. Even if the problem can be resolved with ease, your website may not work satisfactorily or may not be accessible whatsoever for a lengthy interval, so you may lose potential customers because it’s highly unlikely that anyone will enthusiastically come back to a site that’s faulty. That said, you should make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a well-timed manner. If an app update doesn’t proceed as planned or you erase something by mistake, for example, the site must be fixed quickly in order to avoid protracted unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting include a 60-minute response time guarantee, which implies that irrespective of what enquiry or difficulty you might have, we will always be there to assist you. As it is, it seldom takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our client care staff representatives will be at your disposal 24x7, even on weekends and legal holidays, which goes to say that you will obtain immediate help at any time. We realize just how precious time can be, so by the time we answer your e-mail or support ticket, we will have enquired into the matter and, if we haven’t discovered a solution, we’ll give you more details on what you need to do on your end, if the case necessitates it. With our support service, you can be certain that there will be someone to lend you a hand right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care team reps will be at your disposal all the time and they’ll answer any ticket that you open through our hosting Control Panel within no more than 60 minutes. The response time is guaranteed no matter if you have a general question with regard to your semi-dedicated server or you bump into a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24 hours a day to take care of any billing, general or technical issue. In case you get in touch with us about anything that’s within our capabilities, we will solve it before we reply, which suggests that you will not have to wait for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll give you the required info – what possible solutions to try, what actions to take, etc.