24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services well before you make a purchase or you are an existing client and you have a question or a issue, you'll be able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - several phone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical issues or any troubles that need additional time to analyze and resolve. Unlike many other web hosting suppliers, our trouble tickets have a guaranteed max reply time of just 1 hour, which means that no matter what your trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get well-timed assistance, particularly if your web site is not functioning efficiently for whatever reason. Our semi-dedicated hosting come with 24/7 customer and technical support, thus in case something comes up, you'll be able to use plenty of methods to contact us - phone line with multiple local numbers around the globe, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and general matters, so if you do not have an account yet, for instance, you'll be able to get additional info for our solutions, or we can help you with less difficult tech issues. The other two options are for strictly technical issues or everything which is more time-consuming as it is easier to track the correspondence between you and our technical support team. The warranted max reply time for them is merely an hour, the typical one - 15-20 minutes, therefore you won't need to wait for an entire day to get assistance as you may have to do when using the services of other service providers.
24/7 Customer Support in VPS
Using our Linux VPS, you won't ever have to wait for more than one hour so as to receive support for any kind of problem that you could have with the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets which you open through your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local phone numbers in several countries around the world and a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the various means of communication, so whatever your question or issue is, there is always someone to help you quickly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer come with 24/7 support through different methods of communication and with a 1-hour max reply time warranty. When you want to find out more about the packages or you have some general or billing questions, you can call one of the local numbers we have globally or you may use our live chat support and talk with a live representative. For solely technical problems that require some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to monitor a given issue. The answer time for them rarely exceeds half an hour, therefore you can forget all about waiting for a whole day in order to receive help. Our support service is available for any kind of server-related issues, and the pre-installed software. If you'd like to receive help with third-party applications, you can consider ordering the Managed Services upgrade that we offer for all plans.