A 1–Hour Response Time Guarantee
Every assistance request you send to us will be attended to within maximum sixty minutes. In case your support ticket or email requires additional assistance from a server administrator, we’ll forward it and leave a comment to notify you that your matter is being examined. If you make use of the Administration Services package, all of the server administration services included there will be performed at a time of your preference.
A First–Class Customer Support Service
Should you require any assistance while using the Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server on your behalf, you can touch base with our tech support team anytime through the ticketing system. Also, in case you require assistance managing your dedicated web hosting server, you can order the Administration Services package, that includes weekly OS updates, problem troubleshooting and software installation services, server monitoring and restarting services, data backup disk space, etcetera.
A User–Friendly Help Section
We have equipped the Site Control Panel with an elaborate knowledge base, which includes exhaustive explanations of all its features and functionalities. Additionally, we have shot exhaustive video tutorials that will further explain to you how to carry out a specific action or solve a frequently encountered problem. The help articles and the tutorial video clips are easily accessible from each Site Control Panel section through the Videos and Help buttons situated in the upper right corner.